Termination of Service Requests

Disconnecting Utilities

Customers wishing to disconnect service must sign a disconnect order in one of two ways:

  • By coming to City Hall, located at:
    224 E. Bryan Street
    Douglas, GA 31533
  • By faxing a disconnection request to (912) 384-6730

Disconnection requests are not taken by phone.

Service Disconnection

Disconnection of services can normally be initiated within 24 hours notice, with the exception of weekends and holidays. A final bill will be sent out following service disconnection.

For More Information

For more information about disconnecting utilities, email the Customer Care Center or call at (912) 384-3302 or dial 311.