Utility Billing and Payments

Responsibilities

The Utility Billing and Payments Department is responsible for the billing and collecting four utility services: electric, gas, water, and sewer.

The department also manages over 6,000 residential and business utility accounts. The department bills customers monthly and maintains a(n):

  • After-hours payment drop box
  • Drive-through window
  • Online payment option
  • Payment service counter

Resources

PROGRAMS FOR SENIOR CITIZENS

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The Douglas Utilities Department offers Utility Programs for Douglas Utility customers who are ages 65 and older. The two programs are a monthly $10.00 Senior Discount and the Weatherization Grant-Loan Program.  For a full explanation of the senior programs offered for Douglas Utility customers, please dial 3-1-1 or call (912) 384-3302.

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Staff Directory

View Utility Customer Service Department’s staff directory.