Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Utility Billing & Customer Service
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That depends on the billing ward in which you live. To view meter reading and bill due dates for each ward, click on Utility Procedures and read page 8.Utility Billing & Customer Service
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No. The city is divided into four equal billing wards. To maximize the meter reading time and billing time, the city is divided into these wards using the number of meters. Reading meters and mailing and paying bills must all happen at a specific time.Utility Billing & Customer Service
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Utility Billing & Customer Service
Yes. The City of Douglas Utilities offers an online payment option that allows you to view and pay your bill online. You can pay either by a draft from your checking / savings account or with a credit card.