Public Information Division

The Public Information Division of Community Development is dedicated to educating, engaging, and inspiring our community to help them better understand and participate in their City Government.

The division communicates with citizens, businesses, elected officials, and the City Manager’s office regarding city services, projects, promotions, and events. A primary objective of this office is to provide timely, accurate, consistent, cohesive, and strategic communications to the city's citizens. 

The division oversees: 

  • Distribution of essential information and the programming and production of live streams for City Commission Meetings, Youth Council Meetings, and other live announcements. 
  • Manages city-wide media relations, event planning, marketing, and communications by disseminating information to various media outlets. 
  • Compiles the city’s Annual Report
  • Oversees the electronic message centers located at the Central Square Complex on Madison Avenue and the North Madison gateway sign. 
  • Creates content related to city services, the city’s website, lobby message boards, and social media platforms, including Facebook, X (Twitter), and YouTube. 
  • Coordinates special ceremonies, programs, and promotional efforts. 
  • Communicates directly with members of the media by preparing and placing stories as well as responding to media inquiries.

Link to Tourism Product Development Team Report (PDF)

Social Media Policy

Social media pages are intermittently monitored daily, Monday - Friday, 8am-5pm, by the City of Douglas. Pages are not monitored on holidays, Saturdays, or Sundays.  No political advertisements, no confidential information/personal information, no threats, and no offensive comments are allowed on our Social Media pages.  We support the discussion of free speech and engagement with others, however we reserve the right to remove or hide anything posted to Social Media pages that are deemed to be:

  • Offensive, violent, obscene, profane, hateful, suggestive or racist posts, links or images
  • Comments that threaten or defame any employee, person, or organization 
  • Off-topic posts by a single user (SPAM) 
  • Repetitive posts copied and pasted or duplicated by single or multiple users
  • Any other posts deemed inappropriate or offensive by the City of Douglas.

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Staff Directory

View the Community Development Department’s staff directory.